Frequent Flyer Post » View from the Wing » Too Little, Too Late: American AAdvantage Targeted Offer to Win Incremental Business

Too Little, Too Late: American AAdvantage Targeted Offer to Win Incremental Business

Looking back a couple of years when I needed to fly somewhere I went to AA.com and booked one of the itineraries it offered me. I connected on American rather than flying non-stop on a competitor, or took less convenient ... Link to entire article »