Frequent Flyer Post » Archive

Strategy: Delta Makes Its Inflight Product Better Even as Its Mileage Program Gets Worse

Delta claims to earn a revenue premium over its competitors, arguing customers will pay more to fly Delta. And stock markets seem to prefer airlines that treat their customers … Read entire article »

Filed under: View from the Wing

United’s Earnings Call: Re-Banking Hubs Sells Credit Cards, and They Aren’t Really Devaluing MileagePlus

I think that Scott Kirby destroys customer experience. Any investment that can't be proven on a spreadsheet doesn't get made or at a minimum is given short shrift in … Read entire article »

Filed under: View from the Wing

Wow: Southwest Companion Pass After One Purchase No Longer Targeted (California Residents Only)

Southwest is battling Alaska/Virgin America for California supremacy and this is a huge tactic to lock in customers. Continue reading Wow: Southwest Companion Pass After One Purchase No Longer Targeted (California … Read entire article »

Filed under: View from the Wing

Chicago Says Cops Were at Fault in David Dao Dragging, Fires Two Officers

When David Dao was dragged off of a United Express flight in April, everything that could possibly have gone wrong did. The Chicago's Office of Inspector General has finally concluded that … Read entire article »

Filed under: View from the Wing

Pet Policy Gone Mad: This Horse Stayed in a Hotel Room in Kentucky

One of my all-time favorite YouTube videos is about the Diamond elite guest checking into the wrong hotel, demanding the best suite available, and space for his giraffe. In proof that … Read entire article »

Filed under: View from the Wing

Jeff Smisek’s Trump Condo is For Sale and Paypal Now Bigger Than Amex

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news … Read entire article »

Filed under: View from the Wing

125% Bonus Buying Star Alliance Avianca LifeMiles – Through Friday Only

Star Alliance member Avianca’s LifeMiles program is selling miles with up to a 125% bonus (so under 1.5 cents apiece) through tomorrow. Continue reading 125% Bonus Buying Star Alliance Avianca … Read entire article »

Filed under: View from the Wing

Naked Man in Lufthansa First Class and the Man Who Turned Around and Ruined the Airline Industry

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news … Read entire article »

Filed under: View from the Wing