Frequent Flyer Post » View from the Wing » American’s Process for Deducting Upgrades is a Customer Service Nightmare

American’s Process for Deducting Upgrades is a Customer Service Nightmare

I had a couple of American Airlines systemwide upgrades that I wasn't going to use so I offered them to a friend. For one of the upgrades American pulled a systemwide from my friend's account rather than mine. ... Link to entire article »